sales and refund policy

We understand that sometimes things may not go as planned, and we’re here to make sure you have a hassle-free experience with our digital products. Please read our return and refund policy below for details on how we handle these situations:

Digital Product Returns:

Due to the nature of digital products, we generally do not accept returns once the product has been downloaded or accessed. However, if you encounter any technical issues or if the product does not meet the specifications as described, please reach out to our customer support within 3 days of your purchase. We’ll assess the situation and work to find a satisfactory solution.

Refunds:

We stand behind the quality of our digital products and want you to be satisfied. If you believe you’re eligible for a refund, please contact our customer support within 7 days of your purchase, and provide the following information:

1. Your order number
2. A brief explanation of why you’re requesting a refund
3. Any relevant details or screenshots illustrating the issue

We’ll review your request and, if approved, initiate the refund within [3] business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.

Non-Refundable Situations:

There are some situations in which we do not offer refunds:

1. If more than 3 days have passed since the purchase
2. If the product has been downloaded or accessed
3. If you’ve purchased the wrong product by mistake
4. If the issue with the product is due to your device or internet connectivity

Contact Us:

We’re here to assist you. If you have any questions about our return and refund policy or need help with a specific issue, please don’t hesitate to contact our customer support team at contact@hesirocks.com. We’re committed to ensuring your satisfaction and providing you with a positive experience.